Managed Hosting
Defining Managed Services
Today, it seems all service providers claim to offer managed services. In reality, the capabilities and scope of services of these providers varies dramatically. So you may be wondering what exactly does "managed services" mean?
A typical service provider offers a rigid set of hosting solutions for clients to choose from, regardless of whether it meets their exact needs. DataPipe develops highly customized solutions for each client based on their unique requirements. Our broad range of experience and capabilities enables us to design, implement and manage complex, demanding, and highly available solutions that most MSP's simply cannot implement successfully or reliably.
We go well beyond the basics to gain a deep understanding of your technical requirements and your business goals. We provide you the support of a team of experienced, certified professionals with specific knowledge about your solution. Your managed services team further enhances the value of our services by providing support and consultation on optimizing the performance of your mission-critical applications. We deliver a comprehensive suite of services built on: predictable costs, reliable results, and the ability to extend your IT resources on demand. That's how DataPipe defines Managed Services.
DataPipe's Team Approach to Managed Hosting
SureManagedsm Services Include:
Full Admin Services - SureAdminsm
DataPipe has the ability to fully manage a business's hosting environment from the network layer to applications performance. DataPipe's SureAdminsm service includes, but is not limited to, performance management, applications management, database management and operating system management.
SureDefendsm
Event Management, System Integrity, Firewall & VPN Services, Patch Management, Two Factor Authentication, Vulnerability Assessment & Prevention.
SureMonitorsm
Gain immediate, intelligent insight into your solution. On-demand reporting, real-time management and analysis of resource utilization and performance, ticket status, historical data, and custom reporting on performance statistics and workflow management.
SurePerformsm
DataPipe guarantees its services with industry leading SLA 's. Areas of coverage include, but are not limited to, network uptime and access speed, specific response and escalation procedures and the replacement and/or maintenance of hardware and software.
SurePMsm
DataPipe offers your organization the ability to work directly with our Project Management Team to implement a custom solution based on your business requirements.
SureRestoresm
Guaranteed reliability is crucial. DataPipe's SureRestoresm service provides fully-managed network backups, including daily incremental and full weekly backups of critical data. We work with you to develop a custom plan for backup, data recovery and disaster recovery.
SureSEAPsm
Your SEAP (Solution Escalation Action Plan) gives you the opportunity to identify appropriate notification contacts and set forth specific instructions on how you would like us to respond to support incidents.
SureTransitsm
DataPipe delivers the best network performance in the industry. We have invested in the best available infrastructure and utilize bandwidth from all the Tier 1 backbone providers. No other hosting company can make that claim. We also directly peer with multiple networks in multiple global locations, substantially enhancing the performance of our network.
SureUpdatesm
DataPipe's SureUpdatesm service ensures that your servers are patched and protected against vulnerabilities.